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Clear scope. Visible evidence.

A useful service description explains what is controlled, who is responsible and what has actually been checked. A capability in a catalogue is not the same as evidence from your environment.

Know the boundaries.

Access:

agree the systems, roles and permissions needed for the work.

Changes:

identify the proposed action, checks, reviewer and approval before live work.

Recovery:

distinguish a backup record from a scoped restore exercise.

Handover:

agree the information, exports and responsibilities that transfer at completion or exit.

Read proof in context.

A meaningful result names its date, build or environment and tested workflow. Automated tests, browser checks and customer acceptance answer different questions. Ask what a result covers and what remains outside it.

Useful questions, answered.

No. Applicable obligations, service commitments and customer responsibilities belong in the agreed contract and demonstrated implementation.

Yes. Raise them during scoping so they can be reviewed before access or delivery is arranged.

Review the responsibilities for your project.

Discuss your requirements .