Support for your next step.
Use the support channel agreed for your engagement. Include your project or order reference and explain which work is affected.
Open customer supportHelp us understand the issue.
Describe what you expected, what happened and whether it can be repeated. Include the time and a redacted error message where useful. Do not send passwords, access tokens or unredacted customer data through a general enquiry.
For an Odoo Apps purchase, use the support route and terms on that app listing. Support coverage and response arrangements are those agreed for your service.