SMS Chatter Conversations · Conversation layer

Give every business number its own conversation inside Odoo chatter

Switch from normal chatter to a focused SMS/MMS inbox with per-number tabs, private staff notes, AI summaries and reply tools, plus safe rerouting for misplaced inbound messages.

Per-number tabs Internal workspace AI assistance

One generic chatter stream becomes hard to operate

When a customer communicates through several business numbers, ordinary chatter mixes identities. Internal notes compete with customer messages, long histories are expensive to review, and a reply routed to the wrong document is difficult to correct.

Switch into focused SMS mode

The module adds a clear toggle without replacing normal chatter. Supported records with customer context can show the SMS inbox; Back to Chatter returns to Odoo's standard messages, notes and activities.

Keep each number in its own lane

Accessible gateway numbers become tabs and lock the sticky composer to the selected identity. Internal and AI tabs sit alongside them, while overflow scrolling keeps larger number sets usable.

Configure AI context deliberately

Choose ChatGPT or Gemini, configure its key/model, define whether record notes and sent/received SMS may be included, then control GSM reply length, temperature and token budget. External AI processing is optional and must follow your privacy policy.

Collaborate privately beside the customer thread

Internal notes are stored as a distinct internal message type. Mention suggestions focus on active record followers, and operators decide whether those notes may be included when generating an AI summary.

Correct routing without losing context

An inbound message action searches readable, partner-compatible leads, orders, invoices, tasks and other installed documents. Backend checks prevent rerouting outbound or canonical inbox copies and refresh both old and new chatter after the move.

AI outputs remain under operator control

Generate main, all-number and per-number summaries, next steps, a suggested SMS and alternatives. Copy a choice into the correct number composer, edit it, verify message length and recipient, then send. AI can be incomplete or inaccurate and never replaces user review.

Complete suite demo

See structured chatter in the broader gateway, inbound, MMS and floating workflow.

Requirements and limitations

This module requires the transport, inbound, MMS and workspace layers below it. AI requires customer-owned third-party credentials and network access. Translation and transcription controls require their companion routes. Review external-service privacy and generated content before production use.

Implementation

AI/privacy setup

Customization

Training & support